Factory Direct Services from ETC

• After sales service as required
• Emergency and after hours service
• Retrofitting and refurbishing of any manufacturer unit and model
• Control system upgrades - any manufacturer
• ETC's Factory computerized parts inventory
• Installation services
• Manufacturers installation supervision
• Rigging
• Installation: Equipment, Interconnects, Bio-seal, Fascia panels, Utilities
• Calibration
• Start-up
• Training

  Support Documentation

ETC can provide you with exceptional Validation Support Documentation as part of our package. Our documentation is specific to your unit and each manual is prepared to drastically reduce the time and cost associated with applying your own dedicated resources to the validation task. Our standard offering provides:

• Overall System Description
• Suggested Preventative Maintenance Procedures
• Troubleshooting Checklist
• Suggested Spare parts List
• Mechanical & Electrical Drawings
• Bills of Materials with Recommended Spare Parts List

ETC has a variety of additional document options available to support your validation effort. These include, but are not limited to, the following:

• Software Process Description (SPD)
• Software Requirements Specification (SRS)
• Software Design Specification (SDS)
• Software Test Plan (STP)
• Factory Acceptance Test Procedures
• Site Acceptance Test Procedures (SAT)
• IQ (Installation Qualification) Protocols
• OQ (Operational Qualification) Protocols
• PQ (Performance Qualification) Protocols
• Full Validation Services